For an industry where 80% of all transactions occur online, banking institutions must provide fast, reliable, and consistent customer service across web and mobile touchpoints. So, it's important to have a solid IT infrastructure that can withstand drastic fluctuations in user traffic. Analytics Plus is an IT analytics solution that helps IT leaders understand their network and app usage patterns and empowers them with insights to support a growing user base so that no user is left unhappy.
Banking institutions that are phasing out of legacy systems need a differentiated digital strategy and the insights to gain a competitive advantage. Analytics Plus empowers these institutions with mission-critical information on system architecture, relationships, and usage to upgrade their banking infrastructure and complete transformation initiatives faster.
It's critical for the banking industry to ensure round-the-clock uptime to serve its customers. IT leaders can achieve this by correlating application, network, server, and configuration management data, in order to identify systems that are at risk of failing. They can use this information to effectively mitigate risk, and shift workloads to back-up servers, to ensure 24/7 availability.
Banks can leverage analytics to peruse historical data and set up early-warning system alerts when infrastructure equipment is likely to fail or when incidents are likely to occur. Technicians can proactively run maintenance checks, fix broken tech, and prevent downtime.
Analytics Plus offers over 200 out-of-the-box integrations with leading IT and business apps, accompanied by pre-built dashboards that offer in-depth insight into user expectations and behavior. Analytics Plus also connects with any application or data source through APIs and data connectors to enable users to gain deeper insights into customer data. This can help banks deliver personalized services and solutions to customers to build loyalty and trust, such as investment recommendations, financial suggestions, or smart budgeting tips.
Financing the next generation of banking infrastructure requires long-term forecasting and scenario planning. Analytics Plus enables CTOs to leverage predictive analytics to architect growth by predicting workloads and infrastructure needs for each branch office. It also helps analyze synthetic testing data to catch problems in current systems and orchestrate ways to eliminate problems by investing in new technology.
To become more resilient, proactive, and swift, IT divisions of banks need to become more agile. Analytics Plus enables IT leaders to correlate thousands of data points to paint a visual of how people and processes hold up against intense workloads. This helps them to identify weak process gaps, skill gaps, and problems in automation, enabling them to rectify these issues and pave the way for faster disaster recovery.