Why should I exclude Device Control Plus folders from anti-virus scanning?
The Central Server performs various tasks from installing agents on the client computers, scanning computers and deploying policies. The anti-virus that you have installed in your network would hinder the functioning of the Central Server and agent components. This could result in various failures during agent installation, scanning the computers and policy deployment. So, it is always recommended to exclude all the folders related to Device Control Plus on the server and agent computers.
How do I exclude the folders from anti-virus scan?
You will have to exlcude the below listed files from anti-virus scan:
The following files located under,
<installation directory >\ManageEngine\UEMS_Agent\bin directory:
- cfgupdate.exe
- dcagentregister.exe
- dcagentservice.exe
- dcagenttrayicon.exe
- dcagentupgrader.exe
- dcconfigexec.exe
- dcmsghandler.exe
- dcondemand.exe
- dcpatchscan.exe
- dcstatusutil.exe
- dctask64.exe
- dcupload.exe
- <installation directory>\ManageEngine\UEMS_Agent\rds\dc_rds.exe
- <installation directory>\ManageEngine\UEMS_Agent\rds\FileTransfer\dcfiletransfer.exe
- <installation directory>\ManageEngine\UEMS_Agent\dcagent.dll
<installation directory >\ManageEngine\UEMS_Agent\DeviceControl\bin directory:
- devctrlaction32.exe
- devctrlaction64.exe
- driversetup64.exe
- driversetup32.exe
- PocoCrypto.dll
- uesAgentService.exe
- uesDevCtrlSummary.exe
- uesFaDataPopulator.exe
- uesFaService.exe
- uesFaUser.exe
<installation directory >\ManageEngine\UEMS_Agent\DeviceControl\bin\3 directory:
- Newtonsoft.Json.dll
- uesAgentTrayIcon.exe
- uesDeviceNotificationAlert.exe
- uesDeviceTempAccess.exe
- uesFileShadow.exe
<installation directory >\ManageEngine\UEMS_Agent\DeviceControl\bin\4 directory:
- Newtonsoft.Json.dll
- uesAgentTrayIcon.exe
- uesDeviceNotificationAlert.exe
- uesDeviceTempAccess.exe
- uesFileShadow.exe
On the computer where the Central Server is installed, you should add notificationserver.exe to the exceptions list.
Note: Excluding the specific .exe files is more complex because it keeps changing over a period of time. So folders can also be added to the exclusion list, so that the specified folders are not scanned. In such cases, ensure that you need to exclude the following folders respectively.
- Agent computers - ManageEngine\UEMS_Agent\
- Device Control Plus Plus Server - UEMS_CentralServer
