Download Service Packs

We recommend users to move to the latest version, Device Control Plus build #10.1.2137.3 (Learn what's new!)

The SHA256 checksum hash value is 3f2b3a8e8f83c40ec7b1cd3d2f6d6beb9d3808dd724757bb030aa7edd2c63f39

For steps to install the service packs, click here.

  • If your build number isUpgrade to Build NumberSHA256 Checksum hash value
  • < = 10.0.361Download and upgrade to 10.0.362.3f3917c5edcd9f0cbc7d7c0687c7735525c1deafb82c1b1dad1af5dd6ed4aeda
  • 10.0.361 to 10.0.362Download and upgrade to 10.1.2119.10.6f123ab4a68220afed2e9ca69899c5b13e0d691d2eea1bec58cbd85834170fd0
  • 10.1.2119.01 to 10.1.2137.2Download and upgrade to 10.1.2137.3.3f2b3a8e8f83c40ec7b1cd3d2f6d6beb9d3808dd724757bb030aa7edd2c63f39
You can find the build number at the top right side corner of the Device Control Plus product.

Important Note

  1. For users with both Desktop Central and Device Control Plus standalone solutions, the two respective agents cannot co-exist within the same system. Contact support and upgrade to the latest build of the Device Control add-on for Desktop Central to implement a single, common agent.
  2. Device Control Plus is available as an add-on and as part of the security bundle for Desktop Central.
  3. For Desktop Central users, the Device Control add-on is recommended for enhancing your approach to unified endpoint management and for fortifying your endpoint data security.

Instructions to Apply Service Packs & Hot Fixes

  1. Stop Device Control Plus.  Open services.msc --> Find ManageEngine Device Control Plus Server --> Stop the service.
  2. Follow this step if you are using build number xx or above. After stopping the Device Control Plus Secondary Server, Execute "SecondaryServerPPMHandler.bat" present in secondary server.
  3. Execute the UpdateManager.bat file present in the /bin directory. If you have installed Device Control Plus Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.
  4. Click "Browse" and select the.ppm file that you have downloaded and install the file. This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
  5. Close and exit the Update Manager tool.
  6. Start Device Control Plus.

What is a Failover Server setup?

A Failover server is a secondary server that starts managing your devices if the primary server goes down, thus eliminating any downtime caused. Learn more.

How to check whether you have a Failover Server setup or not?

In the Device Control Plus web console, go to the Admin tab, under Server Settings, click Failover Server.

If you do not have a Failover Server setup, then the page will look similar to the image given below:

If you do have a Failover Server setup, then the page will look similar to the image given below:

Depending upon the type of setup you have, please follow the instructions below.

Steps to follow if you do not have a Failover Server setup

Steps to follow if you have a Failover Server setup