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Remote Desktop Sharing

The Remote Desktop Sharing feature enables administrators to access remote computers in a network. This Web-based feature enables you to access computers in both Local Area Networks (LAN) and Wide Area Networks (WAN).

Read the following sections to learn more about the Remote Desktop Sharing feature:

  1. Prerequisites

  2. Making required settings

  3. Connecting to remote computers

  4. Transferring files

  5. Troubleshooting tips


The advantages of using the Remote Desktop Sharing feature are as follows:

  1. Does not require authentication to gain access to a remote computer.

  2. Supports viewing and accessing remote computers using Active X and Java Plug-ins.

  3. Enables administrators to prompt users for confirmation before providing access to a remote desktop.

  4. Ability to record the remote sessions for audit purpose.

Note: Though Endpoint Central (formerly Desktop Central) agent doesn't require any authentication to access computers remotely, you can enable privacy settings which prevents technicians from initiating remote sessions without end-user confirmation. Go to AdminSystem Manager Settings > User Confirmation Settings to enable this. This is useful especially if your organization is complying with standards like HIPAA.