A workspace is a collection of data tables, reports and dashboards. The workspace also contains structural information on how the tables are related to each other.

A table contains a set of columns and rows (similar to a spreadsheet). Each column has a name and a type (data type) associated with it. A workspace can contain one or more tables.

The number of rows (records) is the sum of records stored across workspaces in your Analytics Plus application. For example, if you have 2 workspaces with 3 tables, and each table contains 100,000 rows then the total number of rows (records) stored is 600,000.

A user can create or share reports and dashboards with others. As a user, you will need a license to logon to the application to be able to create reports.

A viewer can view, interact with and explore the reports and dashboards shared with them, through a secure login. This component allows admins to apply user-specific filters when views are shared. Viewers cannot create or share views on their own. The viewer license is an optional component.

A concurrent guest can view published reports and dashboards without logging onto the application. Each concurrent guest license is equivalent to 1 concurrent guest session that can be established to view published reports or dashboards. The base pack starts at 5 concurrent guests. This is an optional component. Watch video to learn more

Concurrent guest licenses enable publishing reports or dashboards to a wider audience group without having them logon to the application. For eg., publishing dashboards to the intranet portal for company-wide consumption.
Viewer licenses enable sharing reports or dashboards to select individuals through a secure login. User-level filters can be applied while sharing reports or dashboards to restrict data access based on the user. For instance, regional managers can see stats only for their region, and department managers can view stats pertaining to their department.

The licensing model in Analytics Plus is based on :

1.Users - Those who need to create reports and dashboards. The base pack starts at 2 users.

2.Viewers - Those who need to only view reports and dashboards by logging onto the application. The base pack starts at 5 viewers. This is an optional component.

3.Concurrent guests - Those who wish only to view published dashboards and reports without logging onto the application. The base pack starts at 5 concurrent guests. This is an optional component.

The final price is calculated based on the total number of users, viewers, and concurrent guests. Eg: If you need a quote for 2 users, 5 viewers, and 5 concurrent guests, it would cost you ($2395+$600+$495) for the professional edition (annual subscription).

No. This is an optional component.

No, you don't need a regular user license for this purpose. We have a separate license category for users who only wish to view published reports and dashboards. Using the concurrent guest license, you will be able to access the reports, without having to logon to Analytics Plus.

The number of 'concurrent guests' is based only on the total number of concurrent guests accessing the published reports or dashboards.

For instance, if you have 10 concurrent guest licenses, a total of 10 guests can view your published reports and dashboards, at the same time. Additional guests will have to wait for one of the first 10 guests to close their browser tab/window in order to view published reports. Once a concurrent session is closed, it may take up to two minutes before the session can be re-used by a different guest.

Perpetual pricing model involves a one-time fixed payment, and an Annual Maintenance and Support (AMS) cost that covers upgrades and support. The AMS is mandatory for the first year alone and is optional from the second year onwards.

A viewer can view, interact with and explore the reports and dashboards shared with them, through a secure login. This component allows admins to apply user-specific filters when views are shared. Viewers cannot create or share views on their own.

A workspace is a collection of data tables, reports and dashboards. The workspace also contains structural information on how the tables are related to each other.

The number of rows (records) is the sum of records stored across workspaces in your Analytics Plus application. For example, if you have 2 workspaces with 3 tables, and each table contains 100,000 rows then the total number of rows (records) stored is 600,000.

A data source is any location from where you wish to pull data and use it for analysis. This includes files, feeds, local and cloud databases, cloud drives, as well as app integrations such as ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus, Endpoint Central, Jira Software, ServiceNow, Mobile Device Manager Plus, QuickBooks, Microsoft Dynamics CRM etc.

ManageEngine takes the security of your data and information very seriously. We have taken many different steps to help ensure the safety of your data. This includes physical security practices (like 7x24x365 security, video monitoring, biometric access, bullet-resistant walls), Network Security (encryption, intrusion detection/prevention), People Processes and Redundancy/Business Continuity. For more on this topic, refer our Security Practices, Policy & Infrastructure document.

At the end of your 15-day trial, if you choose not to purchase a subscription, your data will be retained for 45 days during which you can purchase a subscription and maintain access to the data collected during your trial period. After 45 days, your data will be permanently removed from our data centers.
If you discontinue Analytics Plus during the 15-day trial, your data will be moved to the trash, where it will be retained for 45 days before it's permanently deleted.

We offer free technical support to all our customers. You can avail technical support through any of the following means:

Post your queries in our user community forum,
Email us at analyticsplus-support@manageengine.com,

Call us on our common toll-free support phone numbers:
USA: +1 4695016108 | UK: +44 2076602649 | ANZ: +61 892100050

Yes, we do. Please mail us at analyticsplus-support@manageengine.com with your requirements, and we will get back to you.